At Houston Methodist, the Manager Clinical Education position is responsible for collaboratively working with the Center for Nursing Research to support the advancement of nursing knowledge and practice. This position leads innovative solutions to complex patient problems through research, translation of evidence to the bedside and dissemination of HM-generated nursing knowledge to both nursing and general healthcare communities. The Manager Clinical Education position serves to implement quality evidence into nursing education and practice. Through this lens, this position develops and provides education of high quality, innovative, and timely programs for professional and nonprofessional staff. The Manager Clinical Education position closely monitors quality metrics to adjust areas of focus and the need for just-in-time education and interventions. This position is responsible for educational program content that must align with the priorities of HM and targeted to fostering progressive changes in clinical and healthcare practice. The Manager Clinical Education position ensures that the accreditation requirements relative to be a provider of continuing education are maintained and evaluates the status of existing educational programs to determine need for changes. This position ensures that periodic needs assessment of education programs and professional development of staff members is conducted. Serving as a role model and expert consultant to mentor nursing staff, students and other healthcare personnel in professionalism, the Manager Clinical Education position conducts scholarly projects and quality data collection and outcomes.
The manager position responsibilities include managing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency while assisting management in accomplishing strategic and operational objectives. In addition, this position provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and assisting in the development and implementation of policies and procedures to ensure a safe and effective work environment. This position also implements training, monitoring and operations initiatives that secure compliance with ethical and legal business practices and accreditation/regulatory/ government regulations.
PEOPLE ESSENTIAL FUNCTIONS- Performs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Meets or exceeds threshold goal for department turnover. Develops direct reports to perform these same functions.
- Provides fair and consistent leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
- Facilitates and promotes effective team dynamics and teambuilding strategies within and between departments; participates and/or leads and facilitates department process improvements as needed.
- Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators: action readiness score, tier level.
- Promotes, supports, and facilitates individuals engaging in research activities to advance research in practice: evidence-based practice, the conduct of research, research utilization, and dissemination of research results.
- Collaborates and develops innovative programs to educate, mentor, and enhance the knowledge of nursing staff.
SERVICE ESSENTIAL FUNCTIONS- Plans and organizes day-to-day department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
- Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
- Leads the development and execution of hospital Education Plan providing high quality, innovative, and timely educational programs in various formats and methods of delivery. Plans, implements, and evaluates programs for staff in-services. Planning incorporates adult learning theory methodologies. Implementation includes but is not limited to these topics: P&P revisions, new techniques or technologies brought into the facility, customer service, orientation and competency and skills development and assessments, preceptor development and oversight. Evaluation includes trending achievement of goals and analysis of rationale for any variances noted.
QUALITY/SAFETY ESSENTIAL FUNCTIONS- Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines, including infection control principles. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable.
- Uses and optimizes information systems to enhance operations; supports entity-specific performance improvement and data management/analysis functions.
- Employs a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Adopts lean principles in driving process improvements. Role models situational awareness, using teachable moments to improve safety.
- Monitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
- Participates in performance improvement activities; quality improvement and patient safety activities; assists in maintaining compliance with DNV accreditation and other internal and external regulatory standards including the code of conduct. Assures that accreditation requirements relative to be a provider of continuing education are maintained.
- Ensures that periodic needs assessments of continuing education and professional development of staff members are conducted. Re-evaluates the status of existing educational programs to determine needs for changes and/or need for development of new offerings.
- Monitors nurse sensitive indicators and other quality metrics and revises educational offerings accordingly. Reviews, analyzes and recommends changes/enhancements to programs, processes, and policies to increase efficiency and effectiveness of clinical practices.
FINANCE ESSENTIAL FUNCTIONS- Assists in the development of department budget and ensures that the department operates in a cost effective manner. Manages/audits department expenses within approved budget parameters, ensuring that the department meets the budgeted/flex revenue and/or expense targets on a monthly and annual basis. Develops staffing plans and schedules to meet department/patient care needs that reflect understanding of the importance of cost-effectiveness.
- Implements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
- Seeks research funding through grant applications, assists departments and individual health care professionals to apply and obtain such funding for research projects and activities.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS- Identifies and implements innovative solutions for practice or workflow changes to improve department operations or other department-specific measures by leading unit projects and/or other department/system directed shared governance activities. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.
- Proactively evaluates processes; recommends and implements action plan(s) for change; follows through to ensure effective, sustainable change. Participates in the development and implementation of new procedures and the review and revision of existing procedures.
- Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals.
- Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.
- Ensures that educational program content aligns with the priorities of the organization and is targeted to fostering progressive changes in clinical and healthcare practice and improvement of performance and outcomes.
- Fosters the development of an environment conducive to the conduct of inquiry, research and practice. Plans, implements and evaluates programs that advance a culture of excellence using a variety of communication strategies to disseminate initiatives. Utilizes technology to improve data capture and analysis and improved employee workflow.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION- Bachelor's degree and Master's degree, one from an accredited School of Nursing
WORK EXPERIENCE- Five years of experience direct involvement in instructional/program design, one year in a leadership role in healthcare, preferably in an education setting; for internal incumbents, four years of experience in relevant field with HM performance that demonstrates leadership abilities
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